GENERAL TERMS AND CONDITIONS OF USE OF THE SERVICES AND PAYMENT

I. General terms and applicability

          These General Terms and Conditions apply to all requests for "sup boards/boats and paddle rentals" made by a client - a natural, legal person or other legal entity realized through the website https://sports-camps.net, administered by SPORTS CAMPS GROUP Ltd. with UIC 205540504.

          In case of requests for "sup boards/boats and paddle rentals" these general terms and conditions are a rental contract within the meaning of the Commercial Act and the Obligations and Contracts Act concluded between SPORTS CAMPS GROUP Ltd. with UIC 205540504 (hereinafter referred to as "The Company") and the CLIENT.

The contract between the COMPANY and the CLIENT is considered to have been concluded upon confirmation of the application by the COMPANY. 

          By making the request, you confirm and accept these General Terms and Conditions for "sup boards/boats and paddle rentals" and the event agreed therein, terms of use and payment, cancellation of the request, etc..

          These terms and conditions for the requests for "sup boards/boats and paddle rentals" oblige the COMPANY to provide the requested by the CUSTOMER, according to the data provided by him through the applicant form for customer name, event, period and number of boats.

          In the absence of payment on request, the COMPANY is not responsible for providing the service. You should familiarize yourself with and agree to the PRIVACY AND PERSONAL DATA PROTECTION POLICY adopted by THE COMPANY in order to complete the request.

II. Entry into force

These General Terms and Conditions are binding on the Company – on one hand, and the persons who have completed the request through the site on the other.

The General Terms and Conditions shall enter into force and shall be binding on the CUSTOMER from the moment of the last confirmation by email for successful completion of the request, and the obligations for the Company arise from the moment of full payment received on the request made.

          In the event of an application on behalf of a legal person or other legal entity, a party to the contract shall be the legal person, respectively the other legal entity. Where the request is made by a CUSTOMER for the benefit of another person or other persons, the party to the contract with the COMPANY are all adults who will benefit from the service, and the person who made the request is jointly and severally responsible for the obligations of the persons using the service.

III. Basic definitions

"CUSTOMER" is a person who has made a request through the https://sports-camps.net administered by the COMPANY. CUSTOMER may also be a person who will not use the services personally.

"USER OF THE SERVICE" is a natural person who, personally or through a CLIENT, has made the request and/or uses services offered by the Company. "SUP BOARDS/BOAT AND PADDLE RENTALS" means a service representing the rental for a certain period of time of the sup boards, boats, paddles and other sport accessories.

EVENT" is a sporting eventthatmeans any professional or amateur sport, athletic game, contest, event, or race involving SUP boards, boats, paddles and persons, for which admission tickets are offered for sale and that is viewed by the public.

"REQUEST" is an action for filling in data from the CUSTOMER or a third party in the applicant form for an event by electronic means, under which the COMPANY and the CLIENT conclude a distance contract for the provision of a "sup boards/boats and paddle rentals"service.

"FORCE MAJEURE" are phenomena, acts or omissions occurring in the area of the place of use of the service, which cannot be predicted or avoided by a contracting party or third parties involved in the performance of the service, such as strikes, military conflicts, terrorist acts, natural disasters, military action, fire, earthquake, floods, government prohibitions,  acts, etc.

IV. Making a request

          When making a request for use of a service, the CUSTOMER should fill in certain data in the electronic applicant system of the website administered by the COMPANY. The request may require additional information about the persons using the selected service. All Personal Information/Personal Data that is entered in the application for use of the service is used only for the purposes of execution of the request.

          The request is considered complete after pressing the “CHECKOUT” button and confirming in the query system that the request is registered under a unique number. In the event of a successful request, the system generates an automatic confirmation of the downloadable request.

          If these documents are not generated for technical reasons, please contact us and we will send them immediately.

          e-mail : manuela@sports-camps.net

V. Confirmation of request

          Immediately after the request, but no later than 24 hours after its completion, the CUSTOMER will receive at the e-mail address specified by him/her confirmation of the request for use of the service, together with the basic details of the service. The confirmation also contains an extract from these General Terms and Conditions. 

          The terms of the application are binding on the CLIENT from the moment of its confirmation and payment, and for the COMPANY - from the moment of received prepayment of the entire amount of the request. The services offered by the COMPANY should be fully prepaid in order to ensure their implementation, which is regulated by these General Terms and Conditions.

          If these documents are not received for technical reasons, please contact us and we will send them immediately.

          e-mail : manuela@sports-camps.net

VI. Price for the use of the service and method of payment

          The prices of the services offered by the COMPANY are in EURO and vat included. The price of the service is indicated when making an application, in some cases converted from Bulgarian leva to EUR in Finsking of the BNB on the day of the request. The prices are paid in BGN or EUR, at the latest within the deadline specified in the application, and the payment is considered to have been made by the receipt of the amount to the company's account. Non-payment in due time is considered by the COMPANY to be cancelled by the CUSTOMER, to which these General Terms and Conditions will apply, and at the discretion of the COMPANY the request may be deleted or unilaterally cancelled by us. Unpaid service requests do not give rise to obligations for the COMPANY.

          Payment on the request for use of a service/services is made in one of the following ways:

• By credit or debit card;
• Еpay.bg
• By bank transfer:

          Bank account in EURO

          Bank: UniCredit Bulbank

          IBAN: BG31UNCR70001524707107

          BIC: UNCRBGSF

          Payment reasons: Enquiry № ____________

          FOR THE BENEFIT OF: SPORTS CAMPS GROUP Ltd. with UIC 205540504

All fees and expenses for bank transfers and currency conversion are at the expense of the payment. The COMPANY does not accept as a fully paid request for use of the service in case the amount entered into the bank account of the Company is less than the price of the request indicated in its confirmation.

          For payments other than bank transfer, the transaction is processed by payment institutions and the COMPANY does not receive any data about your credit or debit cards. 

          When paying by bank card, it is necessary for the CUSTOMER to enter in the payment form full bank card details with which to make the payment - card number, expiration date, CVC/CVV security code, personal secret password for 3D identification. By providing the necessary data, the CUSTOMER or a third party payer is identified, confirms the amount of the payment and orders the card account to be obliged with the amount of the payment and to be transferred to the company's account. The CUSTOMER may not contest a payment confirmed by entering a correct identification password (CVC/CVV security code, personal secret password for 3D identification or other password/identification code) or payment confirmed by entering a 6-digit code to access the mobile app.

          In the case of payments through E pay.bg or other similar payment systems or payments by bank transfer or card, the COMPANY shall not be liable for any costs in connection with fees, commissions or other additional payments made by the CUSTOMER in connection with the transaction, as well as in the case of currency exchange applied by the Bank,  issued the card to the customer in cases where the currency is different from Bulgarian leva (BGN).

          Payment by card to the website is accepted as an international payment by the banks in Bulgaria and according to their rules for dealing with cards and card payments in this type of transaction, some banks charge additional fees. The costs associated with such payments are solely at the expense of the CUSTOMER. Therefore, the COMPANY recommends that its CLIENTS consult their bank about any additional fees that could be charged to them in case of online payments or through a service bank offered on the site.

          The COMPANY issues to the CUSTOMER or a person designated by him an invoice for the service after receiving payment. In the case of recurring payments, an invoice shall be issued for each payment separately.

The characteristics or prices of the services may be changed at any time. For technical reasons, they may contain errors for which the COMPANY apologises in advance to its CUSTOMERS and informs them that it is not responsible for any mistakes made.

VII. Promotions - discounts, discounts and package prices for services

          The COMPANY reserves the right to announce promotional prices. Promotional offers are effective only for a certain number of rented boats and/or events, under the relevant conditions, and may not be a reason for a request from the CUSTOMER for price reduction or grounds for claim. In cases where promotional/special offers (lower prices) are offered on the company's website for a certain number of rented boats and/or events, the amounts paid are not refundable.

          Please, before submitting your application, carefully check the terms of the offer.

VIII. Payment of the requested service

          In order to guarantee a specific request, the CUSTOMER must prepay in advance the total amount of the request – the entire amount. The lack of prepayment of the request for use of the service does not give rise to obligations for the COMPANY, which does not relieve the CUSTOMER of liability for payment of the obligation and fulfillment of these terms. The COMPANY reserves the right to claim payment, legal interest, as well as insuscepts, where applicable.

          Unless otherwise specified at the time of the request, the CUSTOMER should prepay in advance the total value of the request within __ days of its confirmation when payment by bank transfer is indicated on the request. In case the CUSTOMER has chosen any of the other payment methods other than bank transfer, the total amount of the amount on the request is due as soon as it is confirmed.

          In case of non-payment within the above mentioned deadlines, the application is automatically cancelled.

          In case the CUSTOMER has not made a payment or has overdue the deadlines for payment, the COMPANY has the right without the consent of the CLIENT to unilaterally cancel the request, as well as to accept that there is cancellation of the request by the CUSTOMER.

          In this case, the Company shall not be liable to the CUSTOMER and shall not be liable for payment of damages and/or penalties.

IX. Cancellation policy for service requests

1. Cancellation of a request for use of services by the CUSTOMER

          Unless otherwise specified in the application, it may be refused (cancelled) within 14 days of the date of payment of the amount under it. The request for use of the services may be refused (cancelled) and after this period, subject to these General Terms and Conditions and/or additional specified rules when making any specific request.

          Please, before submitting the application, carefully check the terms of the application for use of the service.

          Cancellation should be done by sending a completed cancellation form to the COMPANY, including an e-mail address: manuela@sports-camps.net 

The request should contain the number of the request for use of the service, as well as customer data. Requests made on the website administered by the COMPANY can also be cancelled through the applicant menu by tracking the link leading to your request and the "Cancel request" button. In this case, you will be informed if the request is successfully cancelled.      

Cancellation policies can be:

• If the refusal of the application is made within 14 days from the date of payment of the amount under it, the entire amount paid by the CUSTOMER shall be refunded within 14 days of receipt of the notification of refusal (cancellation);
• In case of cancellation after this period and up to 28 days from the date of payment of the amount under it, the COMPANY withholds an amount of 20% (twenty percent) of the total price paid on the request for use of a service, and the balance is refunded to the CUSTOMER within 14 days of receipt of the notification of refusal (cancellation));
• In case of cancellation after 28 days from the date of payment of the amount under it, the COMPANY withholds an amount of 50% (fifty percent) of the total price paid on the request for use of a service, and the balance is refunded to the CUSTOMER within 14 days of receipt of the notification of refusal (cancellation).
• No refunds are made 14 days prior to the event, unless it falls in the time frame described above.

          In case of reimbursement of a paid amount, all translation costs (bank fees, etc.) are charged to the CUSTOMER.

2. Cancellation of a service request by the COMPANY

          The COMPANY may unilaterally and without due payment of damages and/or non-conditions to cancel an application:

          - complete non-payment of the request by the CUSTOMER under the agreed terms and conditions;

          - no-show to the CUSTOMER on the day of the event in this case a refund of the amount paid for the service is not due, i.e. the penalty for no-show is 100% of the amount paid;

          - in case of circumstances preventing the COMPANY from performing the requested services within the specified deadlines for reasons beyond the control of the Company (prohibition or other act of public authority, natural disasters in the event area, epidemic situation, war, military action, state of emergency, etc.) - in this case, the Company will offer the CUSTOMER a service of the same or higher quality, and in case of refusal by the CLIENT, the Company has the right, without the consent of the CLIENT and without liability for it, to cancel the request, in which case it shall refund 100% of the paid value of the request within 14 days of cancellation. If the cancellation is due to a ban or restrictions in connection with coronavirus (Covid-19) or other epidemiological situation, the term for reimbursement of paid funds in case of refusal of acceptance of another offer by the CLIENT is 1 year;

          - in case of conduct of KLINGTEA and/or persons using the service which, according to the COMPANY or its representatives, counterparties and/or employees, causes danger, stress, damage, anger or serious inconvenience to other persons, employees or partners participants and/or organizers of the event, which is certified by a protocol or other document.

          If the COMPANY cancels the application for reasons for which it is responsible, the Company offers to the CLIENT a similar service under the same or similar conditions as in case of refusal of the CLIENT, the Company shall, within 14 days, refund 100% of the paid value of the request.

          For a cancelled request, the CUSTOMER may be informed by email or otherwise, including by telephone.

Х. No-show on the day the event started

          If a CUSTOMER, with a paid request for use of a service, does not arrive on the day of the start of the event and has not notified the COMPANY in advance, he will be considered as notified. In case of no-show to the CUSTOMER, the amounts paid are not refundable. 

          In case the CUSTOMER appears on a date after this specified as the start of the event, but before its end, the representative of the Company can provide him with the use of the paid service only if free boards, paddles or boats are available. In this case, the Company shall not owe any refund or compensation to the CUSTOMER.

XI. Conduct of the event for which the service is requested

          All the boats/ boards and paddles will be available to be taken a day before the race day as this will be considered as another rental day, which the price per boards is 50 euros and 25 euros per paddle. When collecting the equipment, the person will have to sign a form that states his/ hers name, contact number and ID number together with document stating the condition of the booked equipment. Once the boats/ boards and paddles are rented out, it becomes a full responsibility of the person renting the equipment. This means that for any damages, breakages or lost is paid by the tenant of rented equipment. The equipment will be taken from the tent of Sports Camps on the day the equipment is booked and it will be returned at the end of the day that is signed to be returned back at the place where is taken. The equipment has to be well cared for during the rental period. This means that it has to be well tightened or covered. 

If the equipment is being used by another person and a damage occurs, responsibility is taken from the person signed for the rental of that equipment. 

Sports Camps does not take any responsibilities if the person renting the boats/ boards and paddles hurts oneself. 

XII. Responsibilities

1. Responsibilities of the COMPANY

          The COMPANY is responsible for the boat rental services offered by the COMPANY and owes the performance of the service according to the confirmed request. In cases where circumstances arise preventing the Company from performing the services in accordance with the confirmed request and/or on the dates of events for reasons beyond the control of the Company, the terms and conditions set out above shall apply..

          In case the CUSTOMER does not accept a proposed replacement of the service and/or event, he/she has the right to cancel the request without due payment of fees and/or cancellation requirements. The above does not affect requests for other services and events made by the same CUSTOMER.

          In the event that the CUSTOMER accepts the proposed replacement of one service with another and/or one event with another that has the same or greater value than the previously confirmed service, it shall be deemed to accept the proposed replacement and shall not have any property or non-pecuniary claims to the COMPANY on this occasion. Where the service offered as a replacement has a lower value than the previously confirmed service, the CUSTOMER is entitled to a refund of the difference in the value of the pre-requested service and the service actually provided.

          The amount of compensation and the damages due by the COMPANY for poor, inaccurate execution and in case of non-compliance may not exceed the value of the request for use of the service.

2.  CUSTOMER responsibility

          The CUSTOMER who has requested the use of an event service undertakes to pay the full amount of the requested services within the specified time limits and amounts specified in the application, which is explicitly stated in the application itself. In case of non-payment of the application on time, the COMPANY has the right, without due payment of damages and damages to the CUSTOMER, to cancel the application.

          For all damages of the provided for use boats for an event caused by the CUSTOMER and which are not due to the nature of the use of the boats and the event, are at the expense of the CLIENT, who assumes the property liability for the damages and owes compensation to the COMPANY. Liability for damages incurred by the CUSTOMER and/or user of the service paid by the CUSTOMER shall be jointly and severally carried by the CUSTOMER and the user of the service on request.

          For all damages caused by CUSTOMERS and/or users of the service, a protocol shall be drawn up, which shall be signed by a representative of the Company, the CUSTOMER and/or the users of the service. If the CUSTOMER and/or the users of the service who inflicted the damage refuse to sign the protocol, then it is signed by two witnesses, who may also be employees of the Company. The protocol is evidence of the damage caused when it contains the signature of at least one of the persons listed in this point – the CUSTOMER and/or the users of the service, or two witnesses instead of the specified persons.

          For the damages certified under these General Terms and Conditions, the Company issues an invoice to the CUSTOMER, which the CUSTOMER undertakes to pay within 5 (five) working days of receipt.

          Cash amounts for requested but unused services in whole or in part for reasons for which the COMPANY is not responsible shall not be refunded to the CUSTOMER.

XIII. Discharged from resposibilities

          Neither party to the service contract shall be liable to the other party if its performance is impeded by force majeure circumstances which the party concerned could not reasonably foresee and whose consequences are beyond its control, with the exception of the settlement of payments. Damage caused by force majeure shall be borne by the party to this Treaty to which they are caused. Both parties to the contract shall take joint action to reduce the negative consequences resulting from force majeure. In case of force majeure, the CLIENT shall immediately notify the COMPANY in writing and no later than 7 days after the occurrence of the event.

          The Company shall not be liable and shall not be liable for payment of damages and/or damages to the:

- damages due to force majeure caused by non-performance or inaccurate performance of the service by the COMPANY or its counterparties, including in case of total or partial cancellation of requests by the COMPANY for reasons independent of the same reason, in case of force majeure, the CUSTOMER will be immediately notified in writing no later than 14 days after the occurrence of the event..

- incorrect completion of the request for use of the service by the CUSTOMER or his/her proxy/representative;

- total or partial cancellation of requests by CUSTOMERS outside the deadlines for free cancellation, including in case of inability to accommodate them due to illness, personal or family commitments, changes in plans, concerns, etc.;

- damages or cancellations due to actions of third parties, including event organisers, border and customs services, airlines, bus and rail carriers, notwithstanding that due to these actions the CUSTOMER has omitted part of the service or even the entire service;

- damages caused by non-performance or inaccurate performance of the contract due to the CUSTOMER, where due to alcohol or narcotic intoxication hinders the performance of the service or when the non-performance, inaccurate performance is due to hooligan or obscene acts by the CUSTOMER or users of the service. The company's liability shall lapse even if, as a result of such conduct, the CUSTOMER and/or the user of the service is removed from the event;

- services that complement the event are performed by third parties, which are formed with separate documents for their implementation - tickets: air tickets, ferry tickets, bus tickets on regular bus services, etc. In such cases, the specific contractor of the service shall be liable for material and non-material damage to the CUSTOMER;

- in the case of epidemics, pandemics, border failures, government bans and recommendations, wars and military actions, emergencies for which the COMPANY cannot perform part of the service or the entire service.

XIV. Claims and problem reporting

          In case of a problem, you can use an e-mail address: manuela@sports-camps.net or otherwise inform an on-site representative of the COMPANY. 

          In case of inaccurate performance of the service, the CLIENT undertakes to notify, without undue delay and no later than 24 hours from learning about the inaccurate performance, the COMPANY of the non-compliance, taking into account the specific circumstances of the case. Notification must be made in writing or otherwise, including by e-mail or other technical means enabling it to be reproduced.

          The CUSTOMER has the right within 14 days of using the service to make a claim, to make a complaint, to make messages, requests or complaints about the quality of the service provided in writing, including sent by email. Claims are dealt with within 30 days of receipt and in case the claim is well founded the CUSTOMER is entitled to compensation at the discretion of the COMPANY, which may not exceed 10% (ten percent) of the price paid for the service.

XV. Disputes and jurisdiction

          All disputes concerning the occurrence, existence, performance and termination of the contract will be resolved by the parties by mutual agreement.

          If the parties do not reach an agreement, the dispute will be referred to the competent court in accordance with the legislation of the Republic of Bulgaria, and as applicable law the parties determine the Bulgarian laws. Each guest can initiate alternative dispute resolution proceedings under the Consumer Protection Act before the General Conciliation Commission of the Consumer Protection Commission, based in: G. Sofia, 1000 PK Str. 1 Sparrow Str., 1. 3, tel. +359 999 20 02/ 9330 517, website www.kzp.bg, e-mail address: sofia@kzp.bg. The procedure is voluntary and out-of-court, and the decision of the alternative dispute resolution body is not binding on the parties to the dispute.

XVI. Correspondence and communication

          Upon completion of the request for use of the services provided by the COMPANY, you agree to receive an email containing information about your request and event.

          To complete correctly and secure your service request, you must use a correct email address. The COMPANY or its employees are not responsible and have no obligation to verify incorrect or misrepresented data, including email addresses, phone numbers, credit card numbers.

          The COMPANY and all CLIENTS (natural and legal persons), as well as visitors to the website, agree that contact between the parties is accepted:

 About THE COMPANY:

SPORTS CAMPS GROUP Ltd., with its registered office and address of the Republic of Bulgaria, asenovgrad, 13 Kapitan Raycho Str., registered in the Commercial Register and the register of non-profit legal entities with UIC 205540504, registered under the GDPR with BG205540504, e-mail: manuela@sports-camps.net  

About THE CUSTOMER:

- by the phone indicated by the phone in the;

- by e-mail specified by him in the application;

- by letter to the address indicated by him in the application;

          Notifications and communications which the Parties exchange with each other by e-mail shall be deemed to be such in writing and the Parties shall give the same effect to a written document without the need to be signed by electronic signature.

XVII. Language in which the contract was concluded. Translation.

          The original Bulgarian version of these terms and conditions has been translated to  English. The translation version is an expression of good will and is only a technically non-professional translation. In the event of a dispute regarding the content or interpretation of these terms and conditions, or inconsistencies and differences between the Bulgarian version and the English version of these terms and conditions, the Bulgarian version, which is leading the.

XVIII. Additional provisions

          If any provision of these terms and conditions is (or becomes) invalid, unenforceable or optional, you remain bound by all other clauses.

          The site may contain links, internet links to other sites. The COMPANY is not responsible for the privacy policy and terms of use of websites it does not administer and for other information contained there.

          All images contained on the website are intended to create some idea of the type of service offered and not to accurately present them. Accordingly, some of the images of the services in the platform (static/dynamic images/ multimedia presentations, etc.) may not correspond to the completeness of the service provided and give the wrong impression of the service. The COMPANY shall not be liable for such inconsistencies unless they are material.

          All content present on the site namely - the logo, together with the figures and text contained therein, captions and images, drawings, diagrams, graphics, design, database, descriptions, methods, processes, software for requests and other objects of intellectual property and copyright, the content of the General Terms and Conditions, are the property of the COMPANY or of third parties from which the company has obtained consent to reproduce and/or has a contract for the use of the intellectual property object and or copyright. The Company retains all its intellectual property rights related in any way to the site or services offered by us. Visitors to the site can only use the content for the purposes of the service request. The use of the content for purposes other than those set out in the General Terms and Conditions is considered to be a violation of these General Terms and Conditions, as well as for infringement of intellectual property and/or copyright.

          Visitors to the site may copy, share, transfer and/or use the content only for personal non-commercial purposes and only in cases where this is not contrary to what is provided for in this Section of these General Terms and Conditions, and explicit written consent has been obtained by the COMPANY or third parties holding copyright and other intellectual property rights,  who have given their consent to the use of their works and other intellectual property subject-matter.

XIX. Amendment of the General Terms and Conditions

          These General Terms and Conditions may be changed unilaterally by the COMPANY at any time by updating them on the website and in compliance with the provisions of the bulgarian legislation in force.

          The updated Terms and Conditions shall take effect immediately after their publication on the Website in relation to all future CUSTOMERS.   Amendments to the General Terms and Conditions shall not affect distance contracts concluded prior to the update, unless the COMPANY has provided otherwise in compliance with the legislation in force.

In case the COMPANY wishes to bind the amended General Terms and Conditions and CUSTOMERS with contracts (service requests) in force before the update of the terms, the Company will notify users by email within 7 days of the amendment. In case the CLIENT does not agree with the amendments to the general terms and conditions, the latter within 14 days of notification with written notice to the Company may withdraw from the contract and cancel his application without giving a reason and without due payment of compensation and/or penalty, or continue to perform it under the general terms and conditions in force before the amendment. If it does not do so within the specified deadline, the updated General Terms and Conditions shall also enter into force against the CUSTOMER after the expiry of 1 month of notification.       The General Terms and Conditions shall enter into force immediately against all CUSTOMERS without the need for notification in case the changes made to the terms are imposed by virtue of an effective legal act. All terms and conditions are subject to change at any given time.